Privacy Policy

Effective Date: 09/22/2023

1. Introduction

At Plomberie Urgence Montreal (PUM), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, or engage with us as a customer. By using our services, you agree to the terms and practices described in this Privacy Policy.

2. Information We Collect

Personal Information: When you engage with us, we may collect personal information such as your name, address, email, phone number, and payment information. This information is used for billing, communication, and service delivery purposes.

Usage Information: We collect information about your interactions with our website, including your IP address, browser type, and browsing patterns. This helps us improve our website and provide a better user experience.

Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide the plumbing services you request and communicate with you regarding your service appointments.

Customer Support: To respond to your inquiries, resolve issues, and provide support.

Marketing: With your consent, we may use your contact information to send you marketing communications about our services, promotions, and updates. You can opt-out at any time.

Legal Compliance: To comply with legal obligations and protect our rights.

4. Information Sharing

We may share your information with:

Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors and scheduling tools.

Legal Authorities: When required by law or in response to legal requests.

5. Data Security

We employ industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.

6. Your Choices

You have the right to:

Access and Correct: Access and update your personal information.

Delete: Request the deletion of your personal information, subject to legal limitations.

Opt-Out: Opt-out of marketing communications at any time.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Please check this page periodically for updates.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Emergency Plumbing Montreal (PUM)

Thank you for entrusting Plomberie Urgence Montreal (PUM) with your plumbing needs. Your privacy is important to us.